Working Life
July 25, 2007 — jenna-chee
Since I last wrote here… I’ve been working as a call-centre officer until now. This was my first job after graduated. After 1 week of training, finally… I was on the line to handle call from customer (with a buddy to guide me through)… There was this funny thing happened to me today… (Well,… I will take it as funny but I don’t know what other think about that)… I’m handling the phone and there was this person who call up which can be said that he is a quite persistent customer… Complained on me for been too slow, asking whether I’m new there (include my name)… and if I can handle this procedure or pass it to my other buddy (colleague) to handle. Hai… even though I didn’t promise him anything, all I can do here is answered him “okay, okay. I will handle. Sorry”. He was too fast and I need to catch up. It’s like that… I’m new here and it’s my fault.
Anyway, this is not a big problem here… I’m as patient as usual me… I won’t simply get fed up or lost my patient or scolding on the customer (of cause for sure must not scold at our customer). Customer is always right and I just have to take it. After this incident, I’ve learned something from there. This was the first time I met with this kind of customer… somehow I know and I’m sure that I will of cause will meet someone, a more persistent customer than this one or maybe even worse. By the way, there is another thing that I need to change here (after got feedback trainer or leader)… One of them would be my communication on how to speak well & in a good manner and for not being rude (like normal talking with friends manner is not suitable to use here).
I must admit that I’ve learned from that… Hopefully, I will not get fire and can stay longer in this job. I want to get used to it, improve from it and experience more about it. I’m just so wanted to become better than I am now. I’m just so excited about my future, with this job. The last reason I like this job is also of cause the salary here (the salary is not bad though… Hehe…)
Written on 24 July 2007


